About the role

ProGrowth Marketing Services is an AI and growth services firm working with US clients across financial services, insurance, and B2B technology. We are expanding our Bangalore operations team.

You will handle customer operations for a US financial services program—insurance document processing, document verification, data processing, and client correspondence—working with our AI-assisted processing system.

What you will do
Handle inbound requests from US clients and move them to completion within turnaround times
Process insurance and financial documents, verifying every detail—dates, names, amounts, signatures—before anything goes out
Flag expired, missing, or mismatched documents early
Keep CRM and records accurate and up-to-date
Write transparent, qualified emails to US clients

What we are looking for
Excellent written and spoken English




Bachelor's degree, preferably in commerce, finance or a related field (B.Com, BBA, economics or similar)
2+ years in customer support or operations with a US-based financial services firm (insurance, banking, lending, or a captive/BPO serving US financial clients)
Solid interest in financial services as a career
High attention to detail and accuracy under deadlines
Comfortable working with AI tools and modern software

Working arrangements
Monday to Friday, 1:00 PM – 10:00 PM IST
Onsite at our HSR Layout office, Bangalore
Full training on the domain and workflow provided
Excellent benefits, including insurance, paid leave, and transportation perks

📌 Customer Support Representative — Financial Services Operations Bengaluru
🏢 Progrowth Technologies
📍 Bengaluru