Role & responsibilities
Handle customer queries and provide timely solutions.
Monitor and follow up on reported issues until they are resolved.
Escalate complex issues to the appropriate technical team when required.
Maintain proper records of customer issues and resolutions.
Assist customers with software, hardware, and basic network-related issues.
Follow company procedures and ensure a high level of customer satisfaction.
Work effectively during night shifts and in a fast-paced environment.
Coordinate with internal teams to resolve technical issues efficiently.

Preferred candidate profile
Bachelor's degree in Computer Science, Information Technology, MCA or a related field.
02 years of experience in Technical Support, IT Support, Helpdesk,



or a related role.
Freshers with valuable technical and communication skills are encouraged to apply.
Robust troubleshooting and problem-solving skills.
Valuable verbal and written communication skills.
Customer-focused and positive attitude.
Basic knowledge of Windows, networking, hardware, and software troubleshooting.
Ability to work independently as well as part of a team.
Willingness to work in a night shift.
Ability to handle multiple customer issues in a fast-paced environment.

📌 Technical Support Engineer Tirupati (India)
🏢 COMPINDIA
📍 India