Manage and maintain solid relationships with existing clients and customers.
Ensure timely follow-up with clients from order placement to payment collection.
Provide excellent after-sales service and ensure high customer satisfaction.
Regularly communicate with clients to understand their requirements, concerns and feedback.
Act as the primary point of contact for client queries, complaints and service-related issues.
Resolve customer concerns promptly and coordinate with the concerned departments whenever required.
Follow up rigorously on pending orders, deliveries, payments and other client requirements.
Collect genuine feedback from clients and share actionable insights with the management.
Explain and support clients regarding company products, schemes, services and processes.
Identify prospects to strengthen existing client relationships and support business growth.
Maintain proper records of client communication, follow-ups, complaints and resolutions.
Ensure clients receive timely updates and remain informed throughout the order cycle.

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Customer Relationship Manager Janla (India)
🏢 madhukunj
📍 India