- Receive customers and understand their vehicle service requirements and concerns.
- Conduct a preliminary inspection of the vehicle and accurately identify customer complaints.
- Prepare job cards with complete and accurate details of the customer's requirements.
- Explain the required service, repairs, estimated cost, and delivery timeline to customers.
- Coordinate with technicians, service in-charge, and parts department for timely completion of jobs.
- Monitor repair and service progress and keep customers updated on any delays or additional requirements.
- Obtain customer approval before carrying out additional repair work.
- Ensure proper vehicle inspection and quality checks before delivery.
- Explain the work carried out, parts replaced, and service charges to the customer during vehicle delivery.
- Ensure vehicles are delivered within the committed time and maintain customer satisfaction.
- Conduct next-day follow-up calls to check customer satisfaction and identify any post-service concerns.




- Handle customer complaints professionally and coordinate with the concerned team for quick resolution.
- Ensure proper FI and instant customer feedback collection.
- Maintain accurate records of job cards, customer complaints, follow-ups, and service history.
- Promote relevant service packages, accessories, and additional service requirements based on customer needs.
- Follow Honda service standards, safety procedures, and dealership processes.
- Achieve assigned service-related targets and customer satisfaction/DCSI objectives.

Pay: ₹15,000.00 - ₹25,000.00 per month

Advantages:
- Health insurance
- Paid time off
- Provident Fund

Education:
- Bachelor's (Preferred)

Experience:
- Auto body repair: 1 year (Preferred)

Location:
- Kollam, Kerala (Kollam) (Preferred)

Work Location: In person

📌 Service Advisor (Kollam)
🏢 panachamoottil
📍 Kollam