We are looking for Customer Relation Executives to handle existing customers, support the sales team, coordinate leads, prepare quotations, and ensure smooth communication between customers, sales, warehouse, and logistics teams.
This role requires excellent Hindi and English communication skills, strong coordination ability, and attention to detail.
Key ResponsibilitiesCustomer Communication & Engagement
- Communicate with existing customers via phone, WhatsApp, and email
- Understand customer requirements and suggest suitable products
- Share brochures, site photos, and basic product information
- Inform customers about payments, material arrival, dispatch, and delays
Lead & Sales Coordination
- Allocate leads to BDEs / Sales Officers based on territory
- Follow up with sales team and update lead status
- Record visit details and customer feedback
Quotations & Order Processing
- Prepare rough estimates and quotations
- Verify pricing and seek approvals before sharing with customers
- Enter confirmed orders into CRM / Excel
- Confirm prices before billing
Logistics & Internal Coordination
- Coordinate with warehouse for stock availability
- Confirm delivery plans and vehicle routing with customers
- Track receivables and send payment reminders
Documentation & CRM
- Maintain accurate customer and lead records in CRM / Excel
- Ensure proper documentation and reporting as per SOP
Candidate Requirements
- Strong fluency in Hindi & English – Mandatory
- Positive verbal and written communication skills
- Experience in customer support / CRM / sales coordination preferred
- Ability to handle multiple follow-ups and deadlines
- Comfortable with Excel, WhatsApp, and CRM systems
- Experience in building materials / B2B sales support is an advantage