Job Description – Executive Housekeeper - Oberoi Hotels background preferred.

Location: Mumbai, Maharashtra

Industry: Luxury Hospitality (5-Star / Luxury Hotel)

Department: Housekeeping

Reports To: General Manager / Resident Manager

Position Overview

The Executive Housekeeper is responsible for leading all Housekeeping operations to ensure exceptional standards of cleanliness, hygiene, presentation, and guest comfort throughout the hotel. The role demands robust operational leadership, attention to detail, financial acumen, and the ability to develop high-performing teams while maintaining the brand's luxury standards.

The incumbent will oversee guestrooms, public areas, laundry operations, linen management, floral coordination (where applicable), pest control, and housekeeping administration, ensuring an impeccable guest experience and operational excellence.

Key Responsibilities

Operational Excellence • Lead the complete Housekeeping function, ensuring all guest rooms, suites, public areas, back-of-house areas, offices,



and recreational facilities meet luxury brand standards. • Establish and maintain stringent quality control and inspection processes. • Conduct daily inspections of guestrooms, VIP rooms, public areas, banquet facilities, restaurants, spa, gym, and employee facilities. • Ensure all VIP arrivals receive personalized attention and flawless room presentation. • Drive continuous improvement in housekeeping SOPs and service standards. • Maintain exceptional cleanliness scores across internal audits and guest satisfaction surveys.

Guest Experience • Ensure every guest room reflects impeccable cleanliness, functionality, fragrance, and aesthetic presentation. • Handle guest complaints related to housekeeping promptly and professionally. • Work closely with Front Office to prioritize arrivals, departures, VIPs, and special requests. • Coordinate with Engineering for immediate rectification of maintenance defects affecting guest experience. • Deve

📌 Executive Housekeeper (Mumbai)
🏢 Pinnacle People
📍 Mumbai