Key Responsibilities
Handle customer enquiries through WhatsApp, phone calls, email, social media, and other communication channels.
Respond to customers professionally, politely, and promptly.
Understand customer concerns, requirements, feedback, and expectations.
Provide customers with accurate information about Beelittle products, orders, delivery, returns, exchanges, and other brand-related queries.
Take ownership of customer complaints and ensure timely resolution.
Coordinate with the sales, production, warehouse, logistics, marketing, and management teams to resolve customer issues.
Follow up with the respective teams and keep customers updated until their concern is completely resolved.
Maintain proper records of customer conversations, complaints, feedback, and resolutions.




Identify recurring customer issues and communicate them to management for improvement.
Collect customer feedback and share practical insights with the team.
Ensure every customer interaction reflects Beelittle's brand values, tone, and service standards.
Build solid relationships with customers and encourage repeat purchases and long-term loyalty.
Handle difficult or unhappy customers calmly and professionally.
Escalate key or sensitive issues to management when required.
Support the team in improving customer service processes and response times.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Care Manager Tiruppur
🏢 BeeLittle
📍 Tiruppur