Front Office Team Leader – Key Job Responsibilities
Supervise and guide Front Office/GSA associates during shifts.
Ensure smooth check-in and check-out procedures.
Handle guest requests, complaints, and service recovery professionally.
Monitor room status, arrivals, departures, VIP guests, and walk-ins.
Coordinate with Housekeeping, F&B;, Engineering, and other departments.
Ensure proper handling of cash, billing, payments, and shift reports.
Conduct daily shift briefings and allocate duties to team members.
Train and coach current team members on hotel SOPs and service standards.
Monitor team performance, grooming, attendance, and discipline.
Ensure accurate maintenance of guest records and front-office documentation.




Handle escalated guest issues in the absence of the Front Office Manager.
Support upselling, room upgrades, and revenue-generation initiatives.
Ensure compliance with hotel policies, safety procedures, and guest-service standards.
Prepare and verify relevant front-office reports and handover notes.
Assist the Front Office Manager in achieving guest satisfaction and operational targets.

Pay: ₹20,000.00 - ₹24,000.00 per month

Perks:
Versatile schedule
Food provided
Health insurance
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Front Office Team Leader Koramangala (India)
🏢 Bloom Hotels Group
📍 India