Greetings for the Day…!!!

We are looking for a Senior Manager-Insurance for one of our esteemed clients in Hyderabad having experience in Any Insurance domain Experience, Team Management,People Management.

Exp: 12+ Years

Location: Hyderabad

CTC: Upto 22 LPA

Shift: US Shift

:-

Experience in managing large programs of 250+ FTEs

- Own and manage various offshore Customer Journeys & new Transitions
- As part of the team, the individual will manage end to end journey for offshore team
- The Lead will own the day to day operations for this team and closely work with the Onshore Journey lead and offshore Head
- Strong and proven track record in delivering large sized transformation programs
- Manage end to end offshore Ops delivery for Back Office, digital channels and Transformation and PnL for the span
- Will also be responsible for driving improvement customer experience and transformation across the journeys
- Impeccable operational acumen and ability to problem solve and resolve conflict
- Experience in Client Relationship Management – engaging with onshore leads, key client stakeholders, understanding their requirements and Outsourcer’s ability to meet them




- Experience of Driving Digital Transformation across a portfolio of accounts
- Ensure resources, capabilities and capacity to meet Customer requirements
- Initiate process, productivity and service improvements to improve Customer Satisfaction
- Demonstrates a breadth and depth of operational service delivery management expertise, in an international environment
- Excellent analytical and problem-solving skills
- Experience in managing/supporting transitions of complex projects
- Self-motivated Leader with a keen eye for detail and ability to deal with ambiguity and complex operations

Skills Required

- Experience in Client-facing projects in a consulting and/or technology skilled services organization
- 15+ or more of management experience and currently in a leadership role working in an MNC BPO driving people & organizational initiatives across different sites
- Project Management experience
- Experience in the use of technical/statistical tools to drive process improvements

We are looking for candidates who can join us on Immediate Joiners.

Thanks and Regards,

📌 Senior Manager-Insurance (Hyderabad)
🏢 Right Move
📍 Hyderabad