Job Summary

Lead the strategy, design, development, and operations of the DMS customer mobile app and web portal, which serve as primary self-service channels for payments, settlements, promisestopay, disputes/requests, statements, and refunds. Delivering key DMS Tech transformation projects: 1. DB Architecture change for sync multiple systems; 2. Vertical Wise DMS One App Version Management; 3. Consolidation of Process (NACH, Death & Insurance Portal & CRM); 4. SFDC CRM evaluation.

Responsibilities
Product Strategy & Roadmap: Define multiyear roadmap for the DMS App & Web including journey enhancements, capability upgrades, UI/UX modernization, and regulatory compliance. Prioritize features based on business value, customer need, compliance impact, and technology feasibility.
Technology Delivery & Architecture: Lead solutioning and development across Android, iOS, and Responsive Web stacks. Ensure seamless integration with core systems (Indus/Core), OneCRM, Dialer, Segmentation Portal, Payment Gateways, Dispute/Refund Engines, and Analytics.




Release Management & Operational Excellence: Own release calendars, approval gates, rollout/rollback plans, app store compliance, and hypercare frameworks. Ensure comprehensive documentation: SOPs, runbooks, FAQs, error dictionaries, user guides.
B Additional Accountabilities: Maintain dashboards, KIDs, and run weekly/monthly leadership reviews.
Monthly Tracker, MNL, KRA & KPIs tracking & publishing to relevent stakeholders in timely manner.

Key Decisions / Dimensions
Feature prioritization, roadmap direction, and design choices.
Release gating, rollout strategy, and technical guardrails.
Control frameworks for security, consent, communication, and payments.

Major Challenges
Balancing rapid iteration with security, stability, and compliance.
Integrating multiple systems while sustaining performance and reliability.
Ensuring omnichannel consistency across app, web, and assisted journeys.
Managing cust

📌 Zonal Manager Pune (India)
🏢 Bajaj Finance
📍 India