Customer Support Executive – Job Description

Job Title: Customer Support Executive
Department: Customer Service / Operations
Job Type: Full-Time
Location: Pune
Experience: Freshers

Job Summary

We are looking for a Customer Support Executive to join our growing team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, providing product/service information, and ensuring a positive customer experience through phone, email, and chat support. The candidate should possess excellent communication skills, problem-solving abilities, and a customer-focused attitude.

Key Responsibilities
Respond to customer queries via phone, email, and chat in a professional manner.
Resolve customer complaints and provide appropriate solutions within defined timelines.
Maintain accurate records of customer interactions and transactions.
Escalate complex issues to the concerned department when necessary.
Provide information about products, services, and company policies.




Follow up with customers to ensure complete resolution of their concerns.
Maintain high levels of customer satisfaction and service quality.
Meet daily productivity and performance targets.
Update customer information in the system accurately.
Collaborate with internal teams to improve customer experience.

Required Skills
Excellent verbal and written communication skills.
Valuable listening and interpersonal skills.
Basic computer knowledge and MS Office proficiency.
Ability to handle customer complaints professionally.
Robust problem-solving and decision-making skills.
Ability to work in a team-oriented setting.
Positive attitude and customer-centric approach.
Basic typing and email handling skills.

Pay: ₹15,000.00 - ₹30,000.00 per month

Perks:
Provident Fund

Work Location: In person

📌 Customer Support Executive Pune
🏢 Smart Tech Solutions
📍 Pune