Role & responsibilities
Attend to post-sales customer complaints and service requests for electrical and switchgear products.
Diagnose and troubleshoot electrical faults, product issues, and operational problems.
Carry out repairing, maintenance, testing, and commissioning of electrical equipment at customer sites.
Provide in office technical support and service to customers.
Travel to customer locations within Uttarakhand, including remote and industrial areas, as required.
Coordinate with customers to understand technical issues and ensure timely resolution of complaints.
Conduct inspections and identify the root cause of equipment/product failures.
Prepare service reports, complaint records, and job completion reports after site visits.
Coordinate with the technical/OEM team for issues requiring further technical assistance or replacement.
Maintain qualified communication and good customer relationships during service visits.
Ensure adherence to electrical safety procedures and company service standards.
Assist in installation, testing, commissioning,



and demonstration of products whenever required.

Preferred candidate profile
Diploma / ITI in Electrical Engineering / Electrical Trade.
02 years of experience in electrical maintenance, field service, switchgear, or industrial electrical products. Freshers with relevant technical knowledge may also be considered.
Good knowledge of electrical wiring, fault finding, troubleshooting, testing, and basic maintenance.
Basic understanding of MCBs, MCCBs, changeover switches, contactors, starters, panels, and other electrical/switchgear products will be an advantage.
Ability to diagnose electrical and equipment-related problems and carry out in office repairs and maintenance.
Comfortable working at customer sites and travelling anywhere within Uttarakhand as required.
Should be comfortable with field work and travelling to industrial and remote locations.
Good communication and inter

📌 Service Engineer Dehradun
🏢 Dhruvik Electrical Solutions
📍 Dehradun