Job Title: Customer Care Executive cum Store InCharge

Location: Chennai, Tamil Nadu

Work Time: 9 AM - 6PM (Monday to Saturday, Sunday fixed off)

Employment Type: Full time

Salary: ₹16,000 – ₹25,000 per month (commensurate with experience)

About Us:

Thenmozhi Designs is a boutique that blends style, fashion, color, and quality. Our mission is to make customers fall in love with every product and visualize themselves in our curated styles. Starting as an Instagram-based business with handloom cotton sarees, we now focus on delivering exceptional customer experiences through personalized service and timely support, ensuring the "Wow" factor in every product we create and curate.

Job Overview:

We are looking for a Customer Care Executive cum Store In-Charge with 2–5 years of experience to manage daily boutique operations and provide exceptional customer service. The role includes managing walk-in clients, driving sales, coordinating orders, maintaining visual merchandising standards,



and ensuring a smooth consultation-to-delivery process while upholding a premium in-store experience.

Key Responsibilities:
- Deliver personalized and outstanding customer service
- Maintain high standards of visual merchandising and store presentation
- Manage customer bookings, appointments, and timely follow-ups to ensure satisfaction and repeat business.
- Understand client needs, explain product features, and assist with selections
- Handle customer inquiries, returns, exchanges, and resolve complaints effectively
- Manage customer bookings and follow-ups.
- Coordinate order placements, handle billing and deliveries.
- Oversee store cleanliness, product displays, and daily operations
- Drive sales performance and ensure customer satisfaction

Requirements:
- Minimum 2-5 years of experience in customer service or store handling.
- Excellent verbal and written communication skills.
- Knowledge of visual merchandising principles
- Proven experience in retail/boutique management
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📌 Customer Care cum Store InCharge (Chennai)
🏢 Thenmozhi Designs
📍 Chennai