Department:
E-commerce

Experience:
3–6 Years

Location:
Gurugram / Delhi NCR

Employment Type:
Full-Time

About the Role

We are looking for an experienced
FirstCry Key Account Manager
to manage and grow our business on the FirstCry marketplace. The candidate will be responsible for account management, sales growth, marketplace operations, product visibility, promotions, inventory planning, and performance analysis.

Key Responsibilities
- Manage the complete
FirstCry marketplace account
, ensuring smooth day-to-day operations.
- Develop and execute strategies to achieve monthly and quarterly
sales and GMV targets
.
- Manage product listings, catalogue updates, pricing, content, images, attributes, and product visibility.
- Monitor product performance and identify opportunities to improve
sales, conversion, and discoverability
.
- Plan and execute
FirstCry promotions, deals, offers, and campaign participation
.
- Coordinate with FirstCry's category/account management team for business growth, campaigns, current launches, and operational issues.
- Monitor
inventory,



stock availability, replenishment, and out-of-stock situations
to minimize lost sales.
- Track and analyze key marketplace metrics including
GMV, orders, conversion rate, ASP, returns, cancellations, and sell-through
.
- Prepare regular
sales and performance reports
and provide actionable insights to management.
- Conduct competitor analysis covering pricing, assortment, promotions, ratings, reviews, and product positioning.
- Identify high-performing and underperforming SKUs and create action plans accordingly.
- Coordinate with internal teams including
warehouse, finance, marketing, catalogue, and supply chain
to resolve marketplace-related issues.
- Ensure timely resolution of
orders, returns, cancellations, catalogue issues, pricing issues, and account escalations
.
- Support new product launches on FirstCry and ensure all catalogue and inventory requirements are completed on time.
- Maintain strong rela

📌 Key Account Manager(First Cry) (Gurugram)
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