Role & responsibilities
- Develop and execute the organization's IT strategy, roadmap, and transformation initiatives aligned with business objectives.
- Lead day-to-day IT operations across infrastructure, applications, cloud, networks, cybersecurity, service management, and end-user computing.
- Manage and optimize enterprise IT environments to ensure availability, reliability, security, scalability, and performance.
- Lead IT modernization initiatives including cloud adoption, application modernization, automation, digital transformation, and technology upgrades.
- Establish and maintain IT governance, policies, standards, processes, and operational controls.
- Oversee IT Service Management (ITSM) processes including incident, problem, change, request, configuration, and service-level management.
- Define and monitor IT KPIs, SLAs, operational metrics, service quality, and technology performance.
- Lead major technology projects and programs, ensuring delivery within agreed scope, budget, timelines, and quality standards.
- Manage IT budgets, resource allocation,



technology investments, licensing, and cost-optimization initiatives.
- Manage relationships with technology vendors, system integrators, managed service providers, and strategic partners.
- Establish and maintain business continuity, disaster recovery, backup, and IT resilience strategies.
- Partner with cybersecurity teams to ensure appropriate security, identity, access, vulnerability, compliance, and risk-management controls.
- Evaluate emerging technologies and recommend solutions that improve operational efficiency, business agility, and customer experience.
- Lead and mentor IT teams across infrastructure, applications, service delivery, cloud, security, and other technology functions.
- Establish talent-development, performance-management, succession-planning, and hiring strategies for the IT organization.
- Collaborate with business leaders to understand technology requirements and translate the

📌 Senior IT Manager (India)
🏢 Good Co India
📍 India