Role & responsibilities
- Conduct classroom and practical training sessions for Customer Care Executive students.
- Teach customer service fundamentals, customer handling and skilled communication.
- Provide training on inbound/outbound calling, call etiquette and telephone handling skills.
- Train students in complaint handling, conflict resolution and problem-solving techniques.
- Develop students' verbal and written communication skills in English and Hindi.
- Conduct role plays, mock calls, group activities and interview preparation sessions.
- Provide practical exposure to real-life customer service situations and scenarios.
- Train students on active listening, empathy, professional behavior and customer relationship management.
- Teach basic computer skills,



MS Office/MS Excel and relevant customer service/CRM concepts.
- Prepare lesson plans, training materials, assessments and practical activities.
- Evaluate students' performance through tests, assignments, role plays and mock interviews.
- Maintain attendance, assessment records and student performance reports.
- Provide individual feedback and counselling to students for improvement.
- Support students in developing employability and workplace-readiness skills.
- Coordinate with the center management regarding student progress, assessments and placement activities.

📌 Walk-in || Customer Care Executive Trainer (New Delhi)
🏢 Rotary Southend Charitable Trust
📍 New Delhi