Role Overview:

As a Store Business Owner (SBO), you will be responsible for the complete ownership and performance of the assigned Zeno Health store.

The SBO is expected to operate the store like a business owner owning sales, profitability, customer experience, inventory, compliance, people productivity and overall store performance.

This role is ideal for a Senior Pharmacist / experienced retail pharmacy qualified who wants to move beyond dispensing medicines and take ownership of a complete business unit.

Key Responsibilities
Business & Sales Ownership
Own the overall sales, revenue and profitability of the store.
Achieve and exceed monthly and quarterly business targets.
Drive prescription sales, OTC sales, wellness and other relevant categories.
Identify opportunities to increase average bill value, customer frequency and repeat purchases.
Monitor daily sales performance and take corrective actions to achieve targets.
Analyse store performance and identify gaps and growth opportunities.




Drive local initiatives to increase store footfall and customer conversion.
Ensure effective execution of company campaigns, promotions and offers.
Customer Experience & Retention
Create a robust customer-first culture within the store.
Build long-term relationships with customers and patients.
Ensure accurate, timely and courteous service to every customer.
Resolve customer complaints and ensure timely closure.
Understand customer needs and recommend appropriate OTC/wellness products within qualified and regulatory boundaries.
Track repeat customers and identify opportunities to improve customer retention.
Build trust with customers through robust pharmaceutical knowledge and service.
Store Operations
Own the complete day-to-day operations of the store.
Ensure smooth opening, closing and shift operations.
Ensure proper billing, cash handling and daily reconciliation.
Maintain store hygiene, discipline, visual merchandi

📌 Walk In Store Business Manager Mumbai
🏢 Workcell Solutions
📍 Mumbai