Position
: Senior Manager, HR Operations

Location
: PAN India

Experience
: 12–18+ Years

Function
: HR Operations / HR Shared Services / Employee Services

Employment Type:
Full-Time

About Latinum:

Latinum is seeking an experienced Senior Manager – HR Operations for a client to lead end-to-end HR Shared Services and Employee Services delivery. The role will be responsible for driving productive, employee-centric, scalable, and compliant HR operations across the Hire-to-Retire (H2R) lifecycle.

The ideal candidate will bring robust experience in HR Operations, shared services, service delivery, process transformation, HR technology, governance, and people leadership, preferably within a large-scale BPO/BPM, ITeS, GBS, or Shared Services environment.

Key Responsibilities:
Lead end-to-end HR Operations and Employee Services across the Hire-to-Retire lifecycle.
Manage employee lifecycle processes including onboarding, transfers, promotions, employee data changes, exits, and final settlements.
Drive service delivery performance against SLAs, KPIs, TAT,



accuracy, and employee experience metrics.
Lead HR helpdesk, case management, escalations, knowledge management, and self-service initiatives.
Drive process standardization, governance, controls, compliance, and audit readiness.
Manage HR data integrity, reporting, dashboards, and operational analytics.
Lead continuous improvement and transformation initiatives using Lean, Kaizen, automation, RPA, and GenAI.
Partner with HRBPs, COEs, Payroll, Finance, IT, and HR Technology teams.
Lead and develop multi-location teams, ensuring effective capacity, productivity, and performance management.
Support HR Operations transitions and managed services delivery where applicable.

Required Experience & Skills
12–18+ years of experience in HR Operations, HR Shared Services, or Employee Services.
Robust expertise in end-to-end Hire-to-Retire (H2R) processes and HR service delivery.
Experience in large-scale

📌 Senior Manager, Hr Operations Mumbai (India)
🏢 Latinum Hr Solutions
📍 India