About JLL
JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $23.4 billion and operations in over 80 countries around the world, our more than 112,000 employees bring the power of a global platform combined with local expertise. For further information, visit jll.com

What this job involves:
Resolve Tier 1 (simple) queries and transactions related to core HR processes
Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions
Demonstrate positive proficiency in HR processes and standard operating procedures
Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/issue
Adhere to and demonstrate proficiency in agreed KPIs, SLAs, and customer service standards




Identify data correction & escalate to HR Specialist, specifically for issues that cannot be resolved through self-service
Managing & Coordinating queries on Case management tool
Managing employee benefits/leaves transactions
Ability to identify and escalate complex queries to appropriate owner
Managing Employee On boarding formalities
Maintaining Exit formalities

Sound like you?
Robust teamwork interaction and orientation
Highly motivated, organized and methodical
Ability to work in a fast-paced environment with constant deadlines
Excellent Customer service skills using effective processes
Proactive in achieving results and seeking improvements
Attention to detail and an ability to work towards tight deadlines
Result oriented with the ability to manage competing priorities and multiple stakeholders
Ability to adapt and drive change to derive efficiencies/productivity

To apply you need

📌 Analyst Hr Operations Gurugram
🏢 JLL
📍 Gurugram