Level 1 – Associate / Customer Support Executive

Experience: 6 Months to 1.5 Years
Location: Bangalore
Shift: 5:00 PM – 5:00 AM IST (Rotational Shift)
Work Model: Work From Office

Job Description

We are looking for candidates with experience in customer support, payment processing, or banking-related processes. The candidate should be comfortable handling customer queries, resolving basic issues, and providing accurate information while maintaining high service quality.

Key Responsibilities
Handle customer queries related to payments, transactions, banking services, or accounts.
Provide timely and accurate resolutions to customer concerns.
Understand basic payment processing concepts such as transactions, payment status, refunds, and disputes.




Follow process guidelines and maintain proper documentation.
Escalate complex issues to the appropriate team.
Deliver excellent customer service with robust communication skills.

Requirements
6 months to 1.5 years of relevant experience.
Knowledge of payment processing and banking-related processes is mandatory.
Positive English communication skills.
Basic understanding of customer support processes.
Comfortable working in rotational/night shifts.

Pay: Up to ₹460,000.00 per year

Advantages:
Commuter assistance

Work Location: In person

📌 Cse Customer Support Executive Bengaluru (India)
🏢 Accentrix Solutions
📍 India