Job Duties and Responsibilities:
Manage the overall operations and staffing needs for the main and cluster clubhouses in various sectors as well as the sales centre and sports facilities.
Ensure that SOPs are in place for each area and are being followed by the team
Manage all outsourced vendors and their staff at site
Increase levels of food service quality and enhance overall ambiance of member/customer dining experiences.
Help plan and approve marketing promotion activities for the Clubhouse.
Attend city management meetings and ensure integration and coordination of all social events.
Assist in planning and implementing procedures for special club events and banquet functions.
Keep operations team focused on the critical components of operations to drive customer satisfaction and the desired financial results.
Ensure that all operational areas have an atmosphere that is conducive to the overall customer experience.
Address member and guest complaints and ensure that appropriate corrective actions are taken.




Develop new and cutting-edge ways in which to stimulate member activities and participation in Club events.
Ensures that monthly/annual targets for new external memberships and chargeable facilities like golf course, cricket pitch and football ground are met
Maintains appearance, upkeep and cleanliness of all food and beverage equipment and facilities.
Interview, select, train, supervise, counsel and discipline all service employees in the clubhouses and sales centre.
Ensure a protected working environment for all employees.
Approves all vendor invoices before submitting to the accounting department.
Review financial reports and statements to determine how Operations is performing against budgets
Strive to improve service performance.
Communicate a explicit and consistent message regarding operational goals to produce desired results on a continuous basis.
Tours clubhouses and sales centre on a daily basis speaking with employees,

📌 Club House Manager Pune
🏢 Lodha
📍 Pune