ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D; center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.

Further information at ZEISS India .

Position Overview
The Control Tower Operations Analyst is responsible for end-to-end supply chain visibility, order health management, and fulfilment performance across ZEISS India. Acting as the nerve centre of operations, this role monitors, analyses, and resolves supply chain disruptions in real time — ensuring every order reaches the customer perfectly, on time, every time.

Key Responsibilities
Order Management & Availability
Monitor end-to-end order lifecycle from booking to delivery across all channels




Track product availability and replenishment triggers to prevent stockouts and service failures
Identify at-risk orders proactively and drive corrective actions before SLA breach
On-Time Delivery & Fulfilment
Own OTD performance across regions, customers, and product lines with daily tracking
Coordinate with 3PLs, carriers, and warehouses to resolve in-transit exceptions
Enforce order processing timelines and warehouse dispatch adherence
Problem Solving, RCA, CAPA & Process Governance
Lead structured RCA (5-Why, Fishbone) for delivery failures, order errors, and availability gaps
Develop and track time-bound CAPA plans to eliminate repeat failures
Identify process gaps, implement SOP improvements, and improve metrics
Metrics & Reporting
Own scorecards across: Perfect Order Rate · OTD · Productivity · Customer Experience · Availability · Inventory Ageing
Monitor inventory ageing buckets and drive

📌 Supply Chain Analyst Bengaluru
🏢 ZEISS Group
📍 Bengaluru