Responsibilties:
Responsible for managing large volume of calls/emails/chats.
Should have positive experience in emails/chat process.
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
Take the extra mile to engage customers
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
Understanding and striving to meet or exceed contact center metrics while providing excellent consistent customer service
Escalate well deserved calls to the Escalations team as per the defined standards and protocol
Follow communication procedures, guidelines and policies

📌 Walk In Customer Support Executive Mumbai
🏢 Qdigi services
📍 Mumbai