Company: Tetrahed

Job Role : Customer Care Executive

Timings: 9 PM - 6:00 AM

Week offs: Rotational -2

NO TRANSPORT FACILITIES AND TRANSPORT ALLOWANCES

Job Summary:

We are looking for a Customer Care Executive with robust sales acumen to join our team. In this dual-role, you will handle flight inquiries, assist with reservations, resolve travel-related concerns, and actively convert leads into confirmed bookings. This is a customer-facing position that requires both service orientation and a target-driven approach to maximize revenue per interaction.

Key Responsibilities:

Customer Service (Airline Support):
Handle inbound calls, chats, and emails related to flight bookings, reschedules, cancellations, baggage, and special assistance.
Assist customers in navigating airline fare rules, seat selection, travel guidelines & policies.
Coordinate with airline partners and internal ticketing teams to resolve complex cases and ensure seamless travel support.
Guide customers on account registration (e.g., MyEagle) and self-service tools to enhance digital engagement.





Sales & Upselling (Airline Focus):
Convert customer inquiries into ticketed sales, including domestic and international sectors.
Upsell value-added services such as travel insurance, seat upgrades, baggage add-ons, lounge access, and priority check-in.
Promote partner airlines, versatile fare options, and limited-time offers to drive conversions.
Actively pitch token of service” (gratuity/tips) and collect positive feedback via platforms like Trustpilot, BBB, etc.

Process & CRM Management:
Maintain accurate records of each customer interaction, transaction, and resolution in CRM.
Ensure compliance with airline policies, data protection standards, and internal quality benchmarks.
Monitor personal KPIs such as sales targets, average handling time (AHT), and call quality.

Performance Metrics:
Monthly sales/revenue target achievement
Conversion rate per lead or inquiry
CSAT/NPS sc

📌 Walk In Customer Care Executive Hyderabad
🏢 TETRAHED
📍 Hyderabad