Key Responsibilities
Greet customers and understand their vehicle service or repair requirements.
Conduct vehicle inspections and record customer complaints accurately.
Prepare job cards, service estimates, and repair orders.
Explain required repairs, maintenance, parts, labor, and costs to customers.
Coordinate with technicians to ensure proper diagnosis and timely completion of work.
Provide customers with regular updates regarding service progress.
Obtain customer approval before carrying out additional repairs.
Monitor the status of vehicles under service and ensure timely delivery.
Conduct final checks and explain completed work to customers during vehicle delivery.
Handle customer questions, complaints, and service-related issues professionally.
Follow dealership/manufacturer service procedures and quality standards.
Maintain accurate records of customer interactions, job cards, invoices, and service history.
Promote recommended maintenance, accessories,



and additional service packages when appropriate.
Follow up with customers after service to ensure satisfaction.
Achieve assigned customer satisfaction, revenue, and service targets.

Required Qualifications
Diploma or degree in Automobile Engineering, Mechanical Engineering, or a related field preferred.
Previous experience in an automotive service department is an advantage.
Positive knowledge of vehicle systems, maintenance, and basic troubleshooting.
Robust customer-service and communication skills.
Basic computer knowledge and ability to use service/dealership software.
Ability to work under pressure and manage multiple vehicles/jobs simultaneously.

Pay: ₹11,000.00 - ₹15,000.00 per month

Perks:
Cell phone reimbursement
Commuter assistance
Internet reimbursement
Life insurance
Provident Fund

Work Location: In person

📌 Service Advisor Neyyattinkara
🏢 Pioneer Motors Trivandrum
📍 Neyyattinkara