Job Description – Last Mile Officer (LMO)Job Title

Last Mile Officer (LMO)

Department

Last Mile Operations

Company

AVM Labs

Salary

₹3.00 LPA – ₹5.00 LPA

Job Summary

AVM Labs is looking for a responsible and performance-driven Last Mile Officer (LMO) to supervise last-mile sample pickup and transportation operations across assigned hubs, routes, and client locations.

The LMO will be responsible for team management, cold-chain compliance, PTAT performance, field service quality, client relationship management, route optimization, and LME performance.

The role requires solid field supervision, operational discipline, problem-solving ability, and the ability to manage a team of Last Mile Executives effectively.

Key ResponsibilitiesQuality & Cold-Chain Management
- Monitor and ensure 2°C–8°C cold-chain compliance from sample pickup to laboratory handover.
- Monitor daily PTAT dashboards across all LME routes.
- Ensure ≥95% PTAT compliance against the committed pickup-to-lab window.
- Conduct random chiller-box temperature checks at pickup and handover.




- Ensure gel packs are properly conditioned before routes begin.
- Take immediate corrective action for temperature excursions or cold-chain deviations.

LME Workforce Management
- Manage and reconcile the daily LME attendance roster.
- Plan leave and backup coverage.
- Monitor absenteeism and escalate repeated attendance issues.
- Conduct monthly/quarterly LME performance reviews.
- Identify skill gaps and conduct refresher training.
- Ensure planned reviews and training sessions are completed on schedule.

Field Service Excellence
- Monitor real-time tracking dashboards for pickup and delivery performance.
- Re-route or reassign LMEs when required to prevent delays.
- Maintain ≥95% on-time performance.
- Ensure LMEs follow AVM Labs uniform, ID, LME bag, chiller box, and hygiene standards.
- Monitor geo-fence compliance and maintain ≥95% visit adherence.

Client Relationship & Pickup Reliability
- Act as the

📌 Last Mile Officer (Coimbatore)
🏢 AVM Labs
📍 Coimbatore