Position: Front Office Associate
Hotel: Shree Vallabh Vilas Lords, Nathdwara
Department: Front Office
Experience: 0–2 years; freshers with relevant qualifications may apply
Employment Type: Full-time
Job Responsibilities
- Welcome guests warmly and provide skilled front-desk service.
- Handle guest check-in and check-out efficiently and accurately.
- Manage room reservations, cancellations, and guest requests.
- Answer telephone calls, emails, and guest enquiries professionally.
- Provide information about hotel facilities, services, and local attractions.
- Coordinate with Housekeeping, F&B;, and other departments for smooth guest service.
- Maintain accurate guest records and front-office documentation.
- Handle billing, payments, and basic cashiering procedures as required.
- Resolve guest complaints and concerns courteously and escalate issues when necessary.
- Maintain a clean, organized, and professional front-office area.
- Follow hotel SOPs, guest-service standards, and security procedures.
Candidate Requirements
- Good communication and interpersonal skills.
- Pleasant personality and professional grooming.
- Basic knowledge of computer operations and hotel PMS is preferred.
- Good command of Hindi and English; additional languages are an advantage.
- Customer-focused attitude and ability to handle guests professionally.
- Ability to work in rotational shifts, weekends, and holidays.
- Hotel Management/Diploma in Hospitality or a related qualification is preferred.
- Freshers with good communication skills can be considered.
Salary & Benefits
- Salary: As per experience and hotel standards
- Food & accommodation: As per company policy
- Training and career-growth opportunities
- Employee