Position: Guest Relations Executive
Department: Food & Beverage service
Location: Lower Parel, Mumbai.

Key Responsibilities
Welcome and warmly greet guests upon arrival.
Manage guest reservations, seating arrangements, and table allocation.
Ensure a smooth and pleasant guest experience throughout their visit.
Handle guest queries, requests, and complaints professionally.
Follow up with guests to ensure satisfaction and resolve any concerns.
Maintain good relationships with regular and VIP guests.
Coordinate with the F&B; Service, Kitchen, Bar, and Management teams.
Maintain guest preferences and important guest information.
Assist in managing special occasions, celebrations, and VIP arrangements.
Collect guest feedback and share it with the management team.
Ensure the restaurant entrance, waiting area, and guest-facing areas are well maintained.
Support the team during busy operations and special events.
Promote restaurant offerings, special menus, and promotions when required.
Maintain professional grooming and follow company standards.

Requirements




2–3 years of experience in Guest Relations, F&B; Service or Hospitality.
Excellent communication and interpersonal skills.
Pleasant personality and confident approach.
Strong guest-handling and problem-solving skills.
Good knowledge of restaurant operations.
Ability to handle multiple guests and tasks during busy periods.
Basic knowledge of POS/reservation systems preferred.
Positive English communication is required; knowledge of Hindi/Marathi is an advantage.
Versatile to work in rotational shifts, weekends, and holidays.

Key Skills
Guest Relations
Customer Service
Communication Skills
Guest Complaint Handling
Reservation Management
Guest Handling
Interpersonal Skills
Problem Solving
Restaurant Operations
Team Coordination
Skilled Grooming

Pay: ₹17,000.00 - ₹23,000.00 per month

Benefits:
Food provided
Leave encashment
Provident Fund

Work Loc

📌 Guest Relation Executive Lower Parel (India)
🏢 Miadiamante Foods And Beverages
📍 India