Collection Executive – Job Description

Role Overview:
A Collection Executive is responsible for contacting customers to collect outstanding payments and ensuring timely recovery while maintaining a positive customer relationship.

Key Responsibilities:
Contact customers through visit, phone call ,email, or messages to follow up on overdue payments
Negotiate payment plans and settlements
Maintain records of customer interactions and payment updates
Resolve billing issues and disputes professionally
Ensure compliance with company policies and legal regulations
Meet monthly collection targets

Required Skills:
Robust communication and negotiation skills
Basic knowledge of accounting or finance
Ability to handle difficult conversations tactfully
Positive record-keeping and documentation skills
Familiarity with CRM or collection software

Qualifications:
Minimum: High school diploma or graduate in commerce/finance preferred
Experience in collections or customer service is an advantage

Telecaller – Job Description





Role Overview:
A Telecaller is responsible for making outbound/inbound calls to customers to promote products/services, generate leads, or provide support.

Key Responsibilities:
Make outbound calls to potential or existing customers
Explain products/services and answer customer queries
Maintain call records and update customer databases
Follow scripts and achieve daily/weekly call targets
Handle customer complaints and provide solutions

Required Skills:
Excellent verbal communication skills
Persuasive and convincing ability
Basic computer knowledge
Patience and active listening skills
Ability to handle rejection and pressure

Qualifications:
Minimum: High school or equivalent
Prior experience in telecalling/sales is a plus

Job Types: Full time, Permanent

Pay: ₹18,300.00 - ₹40,000.00 per month

Work Location: In person

📌 Debt Collection Agent/tele Caller Kochi
🏢 Finsera
📍 Kochi