Role & responsibilities :-

Atlassian Platform Administration
Administer and maintain Jira Software, Jira Service Management (JSM), and Confluence.
Configure and manage projects, issue types, workflows, screens, custom fields, permissions, notification schemes, and security roles.
Maintain platform health, performance, reliability, and data integrity.
Implement platform governance standards, naming conventions, and configuration best practices.
Manage user provisioning, licensing, access controls, and security configurations.

Jira Service Management (JSM)
Configure and maintain JSM service desks, queues, request types, SLAs, customer portals, and service catalogs.
Design and enhance Incident Management, Change Management, Problem Management, and Service Request workflows.
Build and maintain incident, problem, change, release, and operational support forms.
Configure approval workflows, escalation paths, notifications, and service-level management processes.
Partner with Production Support, Infrastructure, Security,



and Application teams to optimize ITSM processes.

Assets & Configuration Management
Administer Jira Service Management Assets (CMDB).
Design and maintain asset schemas, object types, relationships, and data models.
Develop processes for managing hardware, software, cloud resources, applications, and technology assets.
Establish asset lifecycle management processes including onboarding, changes, audits, and retirement.
Implement integrations between Assets and incident, change, and service request processes.
Ensure asset data quality, governance, and reporting accuracy.

Workflow Configuration & Automation
Design, develop, and maintain Jira workflows that support business and technology processes.
Configure automation rules to streamline approvals, notifications, escalations, and repetitive tasks.
Develop and support integrations with enterprise tools and external systems.
Drive continuous improvement initiatives t

📌 Itsm Platform Engineer Hyderabad (India)
🏢 kanerika software
📍 India