L1 Support Engineer ( Client Support On call )

Roles & Responsibilities
Provide remote technical guidance and assistance for device installation, configuration, and troubleshooting.
Install, configure, and troubleshoot control devices and related software applications.
Support access control devices, including setup, connectivity, configuration, and basic diagnostics.
Assist customers with Aadhaar authentication device installation, configuration, and troubleshooting.
Provide technical support through phone calls, chat, email, and ticket-based systems.
Identify and resolve basic hardware, software, connectivity, and configuration issues.
Escalate complex technical issues to the appropriate senior technical team when required.
Maintain proper records of customer issues, troubleshooting steps, and resolutions in the ticketing system.

Qualification
Any Bachelor's Degree – Graduation must be completed.




Freshers are welcome to apply.
Candidates awaiting final results may not be eligible.

Preferred Skills
Basic understanding of IT and computers.
Basic knowledge of computer hardware and software.
Basic understanding of Windows OS, networking, internet connectivity, and troubleshooting.
Valuable communication and customer-handling skills.
Ability to diagnose problems logically and provide step-by-step solutions.
Willingness to work in a customer-facing technical support workplace.

Position

L1 Support Engineer

Location

Sola , Ahmedabad

Job Types: Full time, Permanent

Pay: ₹15,000.00 per month

Benefits:
Health insurance
Provident Fund

Shift:
Day shift

Work Location: In person

📌 It Support Sola
🏢 Mantra Softech India
📍 Sola