Travel Consultant – Emergency Support

Location:
Navi Mumbai

Industry:
BPO / Travel

Employment Type:
Full-Time

Work Mode:
Work From Office

Experience:
2–8 Years

Qualification:
Graduate

Salary:
₹6–7 LPA

Notice Period:
Immediate to 30 Days

Position Overview

We are looking for an experienced
Travel Consultant – After-Hours/Emergency Support
to provide travel assistance and customer support during non-standard business hours.

The role will handle travel bookings, ticketing, reissues, exchanges, schedule changes, and emergency travel situations for Business, Leisure, Retail, and Tours clients.

Key Responsibilities
Act as the first point of contact for clients during after-hours and emergency situations.
Handle travel-related queries, disruptions, cancellations, and schedule changes.
Manage bookings, ticketing, reissues, exchanges, and fare-related transactions.
Use
Sabre, Amadeus, and internal travel systems
for travel transactions.
Interpret fare rules, airline policies, and applicable travel regulations.
Handle




Irregular Operations (IROPs)
and schedule change management.
Manage air, hotel, car, and package bookings according to client-specific policies.
Maintain accurate call notes, customer records, and follow-up documentation.
Manage queues, prepare quotations, and provide administrative support.
Coordinate with DMCs, suppliers, airlines, and internal stakeholders.
Meet defined SLA, productivity, quality, and service standards.
Stay updated with airline regulations, travel industry developments, and company procedures.

Required Experience & Skills
Minimum
2 years of relevant experience
in corporate or leisure travel.
Experience in an after-hours, emergency support, or travel call-center setting preferred.
Solid proficiency in
Sabre and Amadeus GDS
.
Positive knowledge of ticketing, reissues, exchanges, fare construction, and BSP processes.
Experience handling
IROPs and airline schedule changes
.
Knowledge of corporate

📌 Travel Consultant Navi Mumbai (India)
🏢 Bloom Hire
📍 India