Course Counsellor / Telecaller

Institute: DES-TECH ACADEMY, Ernakulam, Kerala
Job Type: Full time
Work Schedule: Monday to Saturday, 9:30 AM – 6:00 PM

Job Summary

DES-TECH ACADEMY is looking for an enthusiastic and target-oriented Course Counsellor / Telecaller to join our admissions and student counselling team. The role involves communicating with prospective students, understanding their career goals, explaining suitable courses and supporting the admission process.

Key Responsibilities
Make outbound calls to prospective students and follow up on enquiries.
Handle incoming calls and provide accurate information about courses, eligibility, duration, fees and career opportunities.
Counsel prospective students based on their educational background and career objectives.
Convert qualified enquiries into course admissions through effective follow-up.
Maintain regular follow-ups with prospective students through phone, WhatsApp and other approved communication channels.
Schedule counselling sessions and campus visits where appropriate.




Maintain accurate records of enquiries, follow-ups and admissions in the institute's CRM or tracking system.
Meet assigned enquiry follow-up and admission targets.
Coordinate with the academic and administration teams to ensure a smooth admission process.
Provide timely feedback on student enquiries and market responses to the management.

Required Skills & Qualifications
Minimum qualification: Plus Two / Diploma / Graduate.
Previous telecalling experience is required.
Experience in educational counselling, admissions, sales or telecalling will be an advantage.
Solid Malayalam and English communication skills.
Positive telephone etiquette and interpersonal skills.
Ability to confidently explain course-related information.
Basic computer knowledge and familiarity with WhatsApp, email and MS Office.
Ability to maintain systematic follow-ups and enquiry records.
Self-motivated, positive and comfortable

📌 Course Counselor Kochi
🏢 DES-TECH ACADEMY
📍 Kochi