Sr. Fashion Consultant – Outhouse Jewellery

Location: Palladium Mall, Mumbai

Experience: 2+ years in premium or luxury retail or fashion

About Outhouse Jewellery

Outhouse Jewellery is a contemporary luxury jewellery brand known for its distinctive designs, craftsmanship, and fashion-forward aesthetic. We are looking for a passionate and customer-focused Sr. Fashion Consultant to represent the brand at our Palladium Mall store in Mumbai.

Role Overview

As a Sr. Fashion Consultant, you will be responsible for delivering an exceptional luxury shopping experience to clients while driving store sales and building long-term customer relationships.

The ideal candidate should have a strong understanding of luxury retail, excellent communication and styling skills, and the ability to understand customer preferences and recommend jewellery that complements their individual style.

Key Responsibilities

1. Sales & Business Development

* Achieve individual and store-level sales targets.
- Drive revenue through effective product presentation, upselling and cross-selling.
- Convert walk-ins and enquiries into successful sales.
- Maintain a strong understanding of products, collections, pricing and brand stories.
- Identify opportunities to increase average transaction value and repeat business.

1. Client Experience & Clienteling

* Deliver a premium and personalised customer experience at every interaction.
- Build and maintain strong relationships with High-Value and VIP clients.
- Develop a strong clienteling database and regularly engage with existing clients.
- Conduct follow-ups with clients regarding new launches, collections, events and special occasions.
- Understand customer preferences, lifestyle and fashion sensibilities to provide personalised recommendations.

1. Fashion & Styling

* Act as a jewellery styling consultant and help clients select pieces suited to their personality, occasion and outfit.
- Stay updated on current fashion and jewellery trends.




- Create complete looks through effective jewellery pairing and styling.
- Demonstrate strong product knowledge and communicate the design inspiration and story behind each piece.

1. Store Operations

* Ensure the store is maintained according to Outhouse’s luxury brand standards.
- Maintain excellent visual merchandising and product presentation.
- Follow all SOPs related to inventory, billing, stock handling and security.
- Ensure accurate handling of jewellery and maintain proper documentation.
- Support stock audits and inventory-related activities.

1. Customer Engagement

* Handle customer queries, concerns and feedback professionally.
- Create memorable experiences for clients visiting the store.
- Participate in trunk shows, launches, exhibitions and other brand events.
- Support appointment-based selling and private client experiences.

1. Team Collaboration

* Work closely with the Store Manager and retail team to achieve business objectives.
- Support and guide junior Fashion Consultants when required.
- Share customer insights and market feedback with the management team.
- Contribute to a positive and collaborative store environment.

Key Skills & Competencies
- Strong communication and interpersonal skills
- Luxury selling and consultative selling skills
- Solid fashion and styling orientation
- Customer relationship management / clienteling
- Target and achievement orientation
- Excellent grooming and presentation
- Strong negotiation and influencing skills
- Product knowledge and ability to learn quickly
- Ability to handle HNI/VIP clients with confidence and maturity
- Strong attention to detail
- Passion for luxury, fashion and jewellery

Eligibility

- 2+ years of experience in luxury retail, premium fashion, jewellery, beauty or lifestyle brands.
- Candidates from premium/luxury brands will be preferred.
- Experience handling HNI/UHNI or VIP clientele will be an added advantage.
- Excellent spoken English and professional communication skills.

- * Candidates should be comfortable working in a premium mall environment and achieving sales targets.

📌 Senior Fashion Consultant (Mumbai)
🏢 Outhouse jewellery
📍 Mumbai