Customer Service Executive – Job DescriptionCompany

IMTS Institute

Location

Noida, Uttar Pradesh

Job Type

Full time

Experience

6 Months – 1 Year

Job Summary

IMTS Institute is looking for a Customer Service Executive to join our team. The ideal candidate should have excellent communication skills, robust problem-solving abilities, a customer-focused approach, and the ability to work in a target-driven environment.

The candidate will be responsible for handling customer queries, resolving complaints, responding to emails, collecting customer feedback, generating references, and maintaining a positive customer experience.

Key Responsibilities & Daily Targets
Handle approximately 100 customer calls per day and ensure professional communication.
Resolve approximately 10 customer complaints per day with timely and effective solutions.
Respond to approximately 30 customer emails per day with clear and professional email drafting.
Collect at least 3 customer reviews per day to understand and improve customer experience.




Generate at least 3 customer references per day through positive customer interactions.
Understand customer concerns and provide appropriate solutions.
Follow up with customers to ensure timely resolution of pending issues.
Coordinate with internal teams to resolve customer-related concerns.
Maintain accurate customer records, follow-ups, and reports using MS Excel.
Document customer interactions and complaint resolutions properly.
Achieve individual and team daily/monthly targets.
Maintain a professional, polite, and customer-centric approach in every interaction.

Required Skills
Excellent verbal and written communication skills
Strong problem-solving and decision-making abilities
Good knowledge of MS Excel
Excellent email drafting skills
Customer-centric and empathetic approach
Solid follow-up and coordination skills
Ability to handle a high volume of calls and emails
Comfortable working in a target-base

📌 Customer Service Executive Noida (India)
🏢 IMTS
📍 India