Mission Statement

To coordinate with various Services teams for achieving on-time service completion with sustained revenue and collection. Leading and owning back-office operations to serve as the support backbone for the overall Services portfolio.

Key Responsibilities
Planning, billing & collection follow-up
Conducting Services review meetings
Updating the Services Calendar on a weekly basis
Supporting resource assignment and allocation
Budget review
Handling PR/PO-related work
Dashboard management — tracking Engineer visit status, creating and circulating the Service Team Dashboard
Initiating WRM (Work Request Management) for the Services Group
Collecting data from various sections (Services execution team), consolidating it,



and presenting to Services management
Resource planning along with utilization and forecasting
Following up and receiving JMS/MOM from FAE or Site In-Charge
Uploading MOM on X-Info and posting JMS on Ebiz
Preparing data for invoicing
Collection follow-up and status updates
Voucher submission for embedded/remote engineers
HR compliance data preparation and circulation
Following up with buyer/accounts on JMS, invoice & payment-related queries

Pay: ₹15,000.00 - ₹20,000.00 per month

Perks:
Paid sick time
Provident Fund

Work Location: In person

📌 Back Office Executive Surat
🏢 SSM InfoTech Solutions
📍 Surat