Job Description – Dialler Manager
Company: QHT Aesthetics OPC Pvt. Ltd., Sector 46, Gurugram, Haryana.
Location:
Gurugram

Experience:
2–8 Years

Employment Type:
Full-Time

About The Role
We are looking for an experienced
Dialler Manager
who has hands-on experience managing
Ozonetel Dialler and LSQ CRM
. The candidate will be responsible for managing the calling infrastructure, monitoring sales calling performance, maintaining data accuracy, and ensuring smooth coordination between the dialler and CRM systems.

Key Responsibilities
- Manage and monitor the Ozonetel Dialler on a daily basis.
- Handle user creation, agent mapping, campaign configuration, call routing and related dialler activities.
- Monitor inbound and outbound calling performance and ensure optimum utilization of the dialler.
- Manage and maintain LSQ CRM including lead allocation, lead movement, follow-ups and data accuracy.
- Ensure proper integration and synchronization between Ozonetel and LSQ CRM.
- Monitor call reports, connect rates, talk time, disposition, missed calls and agent productivity.




- Generate and maintain daily/weekly/monthly calling performance reports.
- Track agent-wise calling activity and identify gaps in productivity.
- Ensure leads are properly assigned and followed up within defined timelines.
- Coordinate with the Sales and Operations teams for campaign and calling requirements.
- Troubleshoot basic dialler/CRM issues and coordinate with technical support whenever required.
- Maintain call recordings and ensure proper tagging/disposition of calls.
- Monitor data quality and ensure there are no duplicate, incorrect or unattended leads.
- Support management with reports and insights related to calling performance and lead conversion.
- Train current team members on Ozonetel and LSQ CRM processes wherever required.

Required Skills & Qualifications
- 2–8 years of relevant experience in Dialler Management, Telecalling Operations, Sales Operations or CRM Management.
- Mandatory h

📌 Dialler Manager (Gurugram)
🏢 QHT CLINIC
📍 Gurugram