Key Responsibilities
- Manage overall Service and Parts operations and ensure achievement of business and Aftersales KPIs.
- Drive workshop loading, productivity, revenue, profitability and customer satisfaction.
- Monitor team performance and ensure compliance with OEM standards and processes.
- Lead, coach and develop Service Advisors, Technicians, Parts team and other Aftersales staff.
- Manage recruitment, induction, training, performance reviews and succession planning.
- Ensure optimum Parts availability, inventory control and stock management.
- Oversee warranty claims and ensure compliance with OEM warranty policies.
- Handle and resolve escalated customer complaints and goodwill cases.
- Ensure adherence to OEM Customer Experience and Retailer Standards.
- Conduct regular KPI reviews and implement corrective and continuous improvement actions.
- Drive customer retention,



service campaigns, lapsed customer follow-up and business development activities.
- Coordinate effectively with Sales, Service, Parts and other dealership departments.
- Monitor competitor activities and identify opportunities to improve Aftersales business and profitability.
- Work closely with OEM Regional Aftersales/Technical teams to improve operational performance.

Key Skills

Aftersales Management | Service Operations | Parts Management | Workshop Management | Customer Relationship Management | Team Leadership | KPI Management | Warranty Management | Customer Complaint Handling | Inventory Management | Business Development | Customer Satisfaction | Process Improvement | OEM Standards

📌 Service Manager (Raipur)
🏢 Satyam Balajee Automotive
📍 Raipur