Key Responsibilities
- Greet patients and provide a welcoming experience.
- Answer phone calls, emails, and patient enquiries.
- Schedule, confirm, and manage patient appointments.
- Manage patient records and update information accurately.
- Process payments, invoices, and health fund claims.
- Liaise with dentists, dental nurses, and other staff.
- Maintain a clean and organised reception area.
- Follow practice policies and maintain patient confidentiality.
Requirements
- Previous experience in reception or healthcare administration is preferred.
- Excellent communication and customer service skills.
- Good computer and administrative skills.
- Strong attention to detail and organisation.
- Ability to work independently and as part of a team.
- Qualified, friendly, and positive attitude.
- Ability to handle a busy reception environment.
- Ability to maintain patient confidentiality.