Position Summary

The Operations Manager is the single point of contact (SPOC) for all end-to-end operations of the diagnostics centre, encompassing MRI, CT, Mammography, X-ray, ECG, and Laboratory services. This role is responsible for ensuring smooth day-to-day functioning across all departments, delivering excellent patient care, driving business growth, maintaining quality and legal compliance (including NABL accreditation standards), and managing staffing across the centre. The Operations Manager acts as the bridge between clinical departments, administrative functions, management, and external stakeholders.

Key Responsibilities

1. Centre Operations Management (End-to-End)
- Oversee daily operations across all diagnostic modalities MRI, CT, Mammography, X-ray, ECG, and Laboratory.
- Ensure smooth patient flow from registration to report delivery, minimizing wait times and bottlenecks.
- Coordinate between departments (radiology, lab, front office, billing, housekeeping, maintenance) to ensure seamless service delivery.




- Monitor equipment uptime and liaise with biomedical/technical teams for preventive maintenance and breakdown resolution.
- Act as the single point of contact for all departmental heads, escalating and resolving operational issues promptly.
- Prepare and review daily, weekly, and monthly operational reports (footfall, TAT, revenue, equipment utilization).

2. Patient Care Services
- Ensure a high standard of patient experience across all touchpoints — registration, sample collection/scanning, waiting areas, and report collection.
- Handle patient grievances and escalations, ensuring timely and empathetic resolution.
- Monitor Turnaround Time (TAT) for reports and ensure adherence to committed timelines.
- Implement patient feedback mechanisms (surveys, NPS, complaint registers) and drive corrective actions.
- Ensure patient safety protocols, privacy (confidentiality of records/PHI), and dignity are maintained at all times.

3. Service Excellen

📌 Operations Manager Diagnostics Centre (Proddatur)
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📍 Proddatur