Key Responsibilities
- Provide in office technical support for network infrastructure, CCTV, AV, PA, and video conferencing systems at client locations.
- Install, configure, and troubleshoot routers, switches, LAN/WAN, IP addressing, VLAN, DHCP, CAT6 cabling, fiber optics, SFPs, and media converters.
- Monitor and resolve BSNL connectivity issues, including MPLS, ILL, Broadband, FTTH, and VPN connections.
- Install, configure, and maintain CCTV cameras, NVR/DVR systems, PoE switches, and remote viewing solutions.
- Handle installation and troubleshooting of PA systems, audio equipment, displays, projectors, PTZ cameras, and video conferencing systems.
- Conduct site surveys, installation, commissioning, preventive maintenance, service calls, and system handovers.
- Coordinate with BSNL, OEMs, project teams, and customers to resolve technical issues and ensure timely service restoration.
- Maintain service reports and technical documentation, provide end-user support, and ensure SLA compliance and customer satisfaction.

Required Skills




- Basic knowledge of Computer Networking concepts (TCP/IP, LAN, WAN, DHCP, DNS, VLAN).
- Understanding of network devices such as switches, routers, wireless access points, and firewalls.
- Knowledge of structured cabling and network troubleshooting.
- Basic understanding of BSNL connectivity services such as MPLS, Broadband, FTTH, and Leased Lines.
- Familiarity with CCTV systems, IP cameras, NVR/DVR configuration, and troubleshooting.
- Basic knowledge of Audio-Visual systems, including displays, projectors, webcams, microphones, and conferencing devices.
- Experience with Windows operating systems, desktop support, and hardware troubleshooting.
- Ability to use testing tools and perform basic network diagnostics.
- Candidate Should be residing in Madurai.

Preferred Skills
- 1 to 2 years of experience in Network Support, CCTV, AV, or IT Infrastructure projects.
- Experience in installation and maintenance of Cisco, HPE Aruba, D-Link

📌 Junior Network Support Engineer (Madurai)
🏢 Mentor Infocomm
📍 Madurai