Clinic: Dr Sachin Mittal Advanced DentistryLocation: Hisar, HaryanaEmployment Type: Full-timeDepartment: Patient Coordination / Front OfficeExperience: 1–3 years preferred, freshers with excellent communication skills may also apply
About the Role
We are looking for a friendly, confident and result-oriented Telecaller to handle patient enquiries, follow up with prospective patients, schedule appointments and support the clinic’s patient conversion process.
The ideal candidate should have excellent communication skills, a positive attitude and the ability to speak comfortably with patients in Hindi and English.
Key Responsibilities
- Handle incoming calls and WhatsApp enquiries from patients.
- Understand patient requirements and provide basic information about dental treatments.
- Explain treatments such as dental implants, cosmetic dentistry, root canal treatment, crowns and other dental procedures in simple language.
- Convert enquiries into confirmed clinic appointments.
- Follow up with patients who have enquired but have not yet booked an appointment.
- Follow up with patients who missed or cancelled appointments.
- Maintain regular follow-up with prospective patients.
- Coordinate appointment scheduling with the reception and clinical team.
- Maintain accurate records of calls, enquiries, appointments and follow-ups.
- Make outbound calls to existing and prospective patients.
- Handle patient objections professionally and encourage them to visit the clinic for consultation.
- Maintain a polite, empathetic and skilled communication style.
- Follow the clinic’s standard telecalling scripts and SOPs.
- Maintain confidentiality of patient information.
Key Skills Required
- Excellent verbal communication skills.
- Good Hindi and English communication.
- Pleasant and confident telephone personality.
- Good listening and convincing skills.
- Patient and empathetic approach.
- Basic computer knowledge.
- Ability to maintain follo