Roles and Responsibilities: /n /n

- Manage enterprise loyalty and engagement programs from implementation through ongoing operations.

/n

- Work directly with client stakeholders including Marketing, Trade Marketing, Sales, CRM and Digital teams.

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- Conduct requirement gathering meetings and workshops.

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- Understand business, operational and technical requirements.

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- Translate client discussions into clear functional documents for Product and Engineering teams.

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- Understand configurable SaaS platforms and business workflows.

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- Coordinate with Product, Tech, Operations, Analytics and Finance teams.

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- Prepare implementation plans, project trackers, MOMs and action lists.

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- Manage timelines, risks, dependencies and project execution.

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- Drive UAT, testing, issue tracking and production launches.

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- Identify opportunities to improve processes and recommend better solutions.

/n /n Experience Required: /n /n

- 5–8 years of relevant experience.

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- Experience managing enterprise clients and multiple large implementations.

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- Comfortable interacting with senior client stakeholders.

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- Able to independently drive large projects and mentor junior team members.

/n /n Mandatory Skills /n /n

- Excellent Communication & Requirement Gathering

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- Robust SaaS & Logical Thinking

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- Strong Project Management Skills

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- Detail Oriented

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- Solution Oriented

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- Right Attitude

/n

📌 Senior Client Servicing Manager_Loyalty (Bengaluru)
🏢 BigCity Promotions
📍 Bengaluru