Key Responsibilities

- Collaborate closely with business stakeholders to gather and define requirements, translating them into functional specifications.

- Lead the implementation, enhancement, and adoption of Salesforce CRM solutions, including Life Sciences Cloud, Healthcare Cloud, and Sales Cloud.

- Document and manage comprehensive business requirements, user stories, process flows, and functional specifications to support project objectives.

- Work with cross-functional teams across commercial operations, IT, sales, marketing, and analytics to deliver integrated business solutions.

- Perform detailed data analysis to generate actionable insights that inform commercial strategies and decision-making processes.

- Develop and maintain reports and dashboards using Salesforce and other BI tools to monitor and analyze key business metrics.

- Participate in user acceptance testing (UAT) and defect management, ensuring solution validation and alignment with business needs.

- Assist in change management, stakeholder communication, and training activities to facilitate project implementation and adoption.

Overview

- The Senior Business Analyst - Life Sciences will play a pivotal role in driving digital transformation initiatives within the consulting sector, focusing on the life sciences domain.

- This position is based in Gurgaon and involves collaborating with key business stakeholders to optimize CRM solutions, particularly Salesforce, to enhance sales, marketing,



and customer engagement strategies.

- The successful candidate will leverage their experience in life sciences and Salesforce to conduct data-driven analyses that support strategic decision-making and process improvements.

- With a primary focus on commercial, sales, and digital transformation, the role requires a proactive approach in documenting business requirements and facilitating cross-functional collaboration.

- The analyst will also support CRM data governance and process standardization to ensure continuous improvement in business operations.

Requirements

- Bachelor's degree in Engineering, Life Sciences, Pharmacy, Biotechnology, Business, or a related field.

- 6 to 9 years of experience as a Business Analyst, CRM Analyst, or Consulting Analyst, particularly within the life sciences sector.

- Proven hands-on experience with Salesforce CRM, with a preference for Sales Cloud and Life Sciences Cloud.

- Solid understanding and experience in sales operations, customer engagement, and commercial processes in the life sciences industry.

- Demonstrated expertise in requirements gathering, business process mapping, and documentation.

- Proficiency in data analysis and visualization tools such as Excel, Power BI, or Tableau, along with strong analytical skills.

- Salesforce Administrator Certification and familiarity with Agile methodologies, JIRA, and user story creation are preferred.

📌 Senior Business Analyst (Gurugram)
🏢 Net Connect
📍 Gurugram