Position Summary:
We are seeking a highly motivated, dedicated, and detail-oriented individual to join our team as a Manager QMS Life Insurance BPS Operations. This role is pivotal in driving day-to-day operational excellence, ensuring seamless business operations, and delivering exceptional client service.

The Manager QMS and PMO will be responsible for establishing, maintaining, and enhancing the organizations Quality Management System in alignment with international standards (ISO, CMMI, regulatory requirements, etc.), while also leading the Project Management Office to ensure consistent project governance, execution excellence, and delivery of strategic initiatives. This role acts as a bridge between compliance, quality, and business transformation initiatives to drive efficiency, standardization, and continuous improvement.

Key Responsibilities includes:
Quality Management System (QMS)
Develop, implement, and maintain the organizations Quality Management System (QMS) in line with ISO and other applicable standards
Ensure compliance with regulatory, contractual,



and customer requirements
Define, monitor, and report key quality metrics, audits, and corrective actions
Lead internal audits and coordinate external certification/recertification audits
Drive continual improvement initiatives across processes, policies, and practices
Train and mentor teams on QMS standards, documentation, and compliance
Project Management Office (PMO)
Establish and manage PMO governance frameworks, project methodologies, and reporting structures
Oversee planning, execution, and delivery of strategic and operational projects
Ensure project alignment with organizational goals, budgets, and timelines
Monitor risks, dependencies, and performance of projects across functions
Provide executive dashboards, status reports, and insights for leadership decision-making
Build project management capability across teams through coaching and training

Skills/Knowledge/Ex

📌 Quality Manager Noida
🏢 Shashwath Solution
📍 Noida