Job Role: Technical Support Associate / Technical Support Executive

Process: Chat & Email Non-Voice Technical Support

Locations: Hyderabad & Bangalore

Employment: Full-Time

Salary

Freshers: 3.0 – 3.5 LPA including incentives

Experienced: 4.0 – 7.0 LPA depending on relevant experience, previous CTC and interview performance

Eligibility

Freshers
Any Graduate / Postgraduate
Positive communication skills
Solid written English
Basic computer and technical knowledge
Freshers can apply
Immediate joiners preferred

Experienced

Candidates with relevant experience in any of the following are preferred:
Technical Support
Chat Support
Email Support
Service Desk / Helpdesk
Customer Technical Support
International Support Process
Troubleshooting

Roles & Responsibilities
Handle customer technical queries through Chat and Email
Troubleshoot and resolve basic technical issues




Provide accurate solutions within defined timelines
Document customer interactions and resolutions
Escalate unresolved or complex technical issues
Maintain quality and customer satisfaction standards
Follow company processes, SLAs and support guidelines

Required Skills
Excellent written communication skills
Good technical and troubleshooting knowledge
Basic knowledge of Windows, internet, browsers and computer applications
Positive analytical and problem-solving skills
Customer-focused approach
Willingness to work in rotational shifts

Job Highlights

Hyderabad & Bangalore

Multiple MNC Openings

Technical Support – Chat & Email

Freshers & Experienced Candidates Eligible

CTC: 3 LPA to 7 LPA

Immediate Openings

Interested candidates can apply immediately.

📌 Mnc Hiring Technical Support Associate Chat Bengaluru
🏢 Hindustan Consulting Services India
📍 Bengaluru