Job Description: Team Lead Market Research

Job Title: Team Lead
Department: Market Research
Experience: 3–6 years
Location: Gurgaon
Employment Type: Full time

Job Summary

We are looking for a Team Lead – Market Research to manage and guide a team of market research executives while ensuring high-quality research calls and accurate data collection. The ideal candidate should have strong team-management skills, excellent communication abilities, hands-on experience in call auditing/quality monitoring, and valuable working knowledge of MS Excel.

Key Responsibilities
Manage, motivate, and monitor the day-to-day performance of the Market Research team.
Conduct regular call audits to evaluate call quality, adherence to scripts, communication, probing techniques, and data accuracy.
Provide constructive feedback and coaching to team members based on call audits.
Track individual and team performance against defined KPIs and targets.
Ensure the team follows research processes, calling guidelines, and quality standards.




Identify performance gaps and implement corrective and improvement plans.
Prepare and maintain daily/weekly/monthly performance reports.
Analyze research and calling data to identify trends, issues, and opportunities for improvement.
Coordinate with management and other departments to ensure smooth execution of research projects.
Handle escalations and support team members in resolving operational challenges.
Conduct team briefings, training sessions, and regular performance reviews.
Maintain accurate records and ensure timely completion of assigned projects.

Required Skills & Qualifications
3–6 years of experience in Market Research, Telephonic Research, Customer Research, Quality Auditing, or a related field.
Prior experience in team handling/team leadership is required.
Solid experience in call monitoring and auditing.
Strong knowledge of MS Excel, including formulas, sorting/filtering, pivot tables, data analysis, and repo

📌 Market Research Team Lead Gurugram (India)
🏢 P E Analytics
📍 India