Patient Counselor – Job DescriptionJob Title

Patient Counselor

Department

Patient Care / Operations

Reporting To

Hospital Administrator / Operations Manager

Job Summary

The Patient Counselor is responsible for guiding patients through their treatment journey by providing information, counseling, financial guidance, appointment coordination, and follow-up support. The role focuses on enhancing patient satisfaction, improving treatment conversion, and ensuring a smooth patient experience.

Key ResponsibilitiesPatient Counseling
Explain diagnosis, treatment plans, procedures, and perks as advised by the doctor.
Counsel patients and their attendants regarding treatment options and expected outcomes.
Address patient concerns and resolve queries with empathy and professionalism.

Treatment Conversion
Educate patients on recommended investigations, surgeries, and treatment procedures.
Support patients in making informed treatment decisions.
Track advised cases and follow up to improve treatment conversion rates.

Financial Counseling
Explain treatment costs,



package details, insurance coverage, and payment options.
Coordinate with insurance and TPA teams when required.
Assist patients with documentation related to insurance and reimbursement.

Appointment & Coordination
Coordinate appointments, investigations, surgeries, and follow-up visits.
Liaise with doctors, optometrists, nurses, and billing teams to ensure seamless patient care.
Ensure patients receive timely reminders and instructions.

Follow-Up Management
Conduct follow-up calls for pending investigations, surgeries, and review appointments.
Maintain records of patient interactions and follow-up outcomes.
Monitor conversion and follow-up reports.

Patient Experience
Ensure a positive patient experience throughout the hospital visit.
Handle patient grievances and escalate concerns appropriately.
Collect patient feedback and support service improvement initiatives.

Qual

📌 Patient Counselor Tambaram
🏢 Nirmals Eye Hospital
📍 Tambaram