JD for reliability Engineer ( NewRelic SME ) –

Location- Bangalore, Hyderabad, Pune, Noida, Chennai

1. Monitoring and Automation
: Proactively monitor software systems to prevent incidents and automate routine tasks.
2. Effective Monitoring
: Build monitoring systems that alert based on symptoms rather than outages.
3. Application Performance Monitoring (APM)
: Implement and utilize APM tools such as Current Relic or Dynatrace to monitor application performance, identify bottlenecks, and optimize resource usage.
4. Log Analysis with Splunk
: Analyse logs using Splunk to troubleshoot issues, detect anomalies, and improve system reliability.
5. Dashboards Preparation
: Create informative dashboards to visualize system health, performance, and key metrics.
6. Alerts Setup
: Configure alerts based on thresholds and anomalies to promptly address issues.
7. Reports Scheduling
: Set up regular reports to provide insights into system performance and reliability.
8. Reliability Metrics
: Establish and track reliability metrics (e.g., SLOs, SLIs, error budgets)



to measure system performance.
9. Observability Skills
: Proficiency in observability practices, including distributed tracing, logging, and metrics collection.
10. Collaboration
: Partner with development, support teams to improve services through rigorous testing and release procedures.
11. Capacity Planning
: Participate in system design consulting and capacity planning.
12. Debugging and Incident Response
: Understand debugging information, handle incidents, and roll back faulty software pushes.
13. Automation
:Handson experience in automation using Python, Bash
14. AIOps
:Familiar with GenAI, Agentic AI frameworks. Understanding of leveraging agents in AIOps implementation across monitoring, observability, ITSM, Change/Incident Management, PagerDuty
15. Mentoring L1/L2 Support Teams
: Provide guidance, mentorship to establish best practices on monitoring and observability.
16. Infrastructure Management
: Run and man

📌 Site Reliability Engineer (Hyderabad)
🏢 Birlasoft
📍 Hyderabad