Job Summary

We are looking for an E-commerce Marketplace Operations Executive with hands-on experience in Amazon and Flipkart operations. The candidate will be responsible for managing Seller Central and Vendor Central activities, FBA/FBF operations, order and return management, SECURE-T claims, case raising, customer support, inventory coordination, and marketplace-related reporting.

The ideal candidate should have solid Excel skills, attention to detail, and practical knowledge of Amazon and Flipkart marketplace processes.

Key Responsibilities - Amazon & Flipkart Marketplace Operations
Manage day-to-day operations on Amazon Seller Central, Amazon Vendor Central and Flipkart Seller Hub.
Monitor orders, inventory, shipments, cancellations, returns, refunds and other marketplace activities.
Create and manage FBA (Fulfillment by Amazon) shipments and ensure timely stock replenishment.
Manage Flipkart FBF (Fulfillment by Flipkart) operations, including stock movement and fulfillment coordination.
Monitor inventory availability and ensure products remain live and saleable.




Coordinate with warehouse and internal teams for order processing, packing, dispatch and inventory replenishment.
Monitor marketplace performance metrics and identify operational issues.

Claims & Case Management
Raise and follow up on Amazon and Flipkart cases related to inventory, payments, orders, returns, reimbursements, listing and operational issues.
Handle Amazon SECURE-T claims, reimbursement claims and shipment/inventory discrepancies.
Track claim status and ensure timely resolution and recovery.
Maintain proper records of all cases, claims, escalations and resolutions.
Coordinate with marketplace support teams for unresolved issues.

Returns & Customer Support
Monitor and manage marketplace returns, replacements, refunds and customer complaints.
Analyse return reasons and identify recurring product or operational issues.
Coordinate with warehouse teams for physi

📌 E Commerce Operations Manager Pune
🏢 Emart Exim Private
📍 Pune